~ Your soap is more expensive than the ones I get at the store. Why should I buy your soap?

 

The "soaps" you buy in stores are very inexpensive for a reason: They aren't soap. They are cheap detergent bars. They contain waxes and fillers like talc and sodium carbonate that add useless bulk to the bar and create soap scum, harsh petroleum-based surfactants like sodium laureth sulfate and sodium laurel sulfate that strip skin of its natural moisture, industrial dyes and cheap fragrance oils that contain preservatives and solvents such as phthalates and parabens. Our soaps are made using the cold-process method and contain the highest quality ingredients we can source.  We are proud to use Canadian suppliers for plant-derived oils and butters, phthalate and paraben free high quality fragrance oils, pure essential oils, iron oxides and micas, botanicals and plant extracts and natural clays.

Every ingredient is carefully chosen for a specific function instead of being chosen for its cheapness.

 

How do I order from you?

 

Simply choose your soaps from our current stock and call, email, or Facebook message us and let us know what you would like to order. We will then finalize details and arrange your shipping/local pick up/delivery and payment.

Canada-wide shipping is available for about $18, depending on order size. Local pickup and delivery is available in the Truro area. If you prefer contactless pickup or need us to bring your order out to you, just let us know!

 

Do you offer wholesale?

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Yes, we do.  Please contact us via email and we will send you our wholesale price sheet and a copy of our policies.

To quality for wholesale, a minimum purchase of seven loaves (105 bars of soap) is required to recieve the 50% off MSRP discount.

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~ What glitter do you use on your soaps?

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We ONLY use biodegradable, eco-friendly, cosmetic-grade glitter.  It is made from renewable and sustainable plant films, such as eucalyptus cellulose, corn, seaweed, sugarcane, potato, or beet pulp.  It takes approximately 45-90 days for it to break down in either soil, compost, freshwater, or saltwater.  This keeps microplastics out of our waterways and helps protect our planet.  It is also softer on the skin.

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~ Do you accept returns?

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We accept returns on unopened products in resaleable condition; the customer is responsible for return shipping fees and once the product arrives back to us, we will refund you your purchase price. If there is something amiss with your product after you open it, please contact us and let us know so we can make it right. Wholesale orders of whole loaves are custom-made and therefore not eligible for return.

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~ Do you sell soap by the loaf?

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If the wholesale purchase amount requirement is too large but you would like soap in bulk, we sell all of our soaps by the loaf. You can choose 15 bars of what we have in stock, or order an entire loaf of one variety.

You will receive 15 bars for $90 (25% off MSRP).

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~ Do you do custom orders for baby showers/weddings?

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Yes, handmade soaps make beautiful and very useful baby shower or wedding favours (bonus: you won't find them discarded on the tables after your guests leave!) Please contact us, and we will happily discuss the options.

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~ I don't see my favourite scent. Can I make a request or suggestion?

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Sure, we'd love to hear your ideas and may consider your idea for a new product!

We have hundreds of soap varieties in our library, so if you don't see it we probably just aren't making it right now.

You can also order a custom soap loaf made with the ingredients you choose. Contact us to find out more.

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~ Do you sell products other than soap?

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We have sold various other items such as bath bombs, lip salve, shampoo bars, bubble bars, etc. in the past, but are focused on our soaps now.

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~ Why are shipping rates so high?

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Sadly, shipping in Canada is very expensive.  There aren't very many people, and everyone is VERY far apart, so it costs more to ship.  We ship Canada Post Pre-Paid when possible, which is the cheapest option for our customers.

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~ Are your products vegan and cruelty-free?

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We only use plant oils in our soaps and have many vegan options available. We certainly would never test on animals and source ingredients from reputable Canadian suppliers.

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~ Are your products gluten- and nut-free?

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We use oatmeal in the production of some soaps, but all soaps are free of added nut and palm oils.

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~ Can your soaps be used by everyone?

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Women who are pregnant and breastfeeding, infants under two, people with serious medical conditions, those on medications and those with allergies should consult their healthcare professional before using any personal care product made with essential oils or botanicals.​ Soap should not be used on broken or irritated skin and is not intended to treat or cure any skin issue or medical condition; it only cleanses skin. If you have an adverse reaction to an ingredient in any of our products, stop use immediately and seek medical attention. We follow all Health Canada and IFRA guidelines and rules to keep our customers safe.

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~ Your products look and smell very delicious... are they edible?

 

No, they are for external use only.  No matter how tempting, DO NOT taste or eat any of our products or their components!  Keep out of reach of children and pets. Make sure to remove any botanical toppers on your soap bar to keep your drains free of clogs!

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~ What is the whiteish coating on the top of my soap bar?

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This is called soda ash.  It sometimes happens when oxygen hits the top of the soap during saponification.

We notice it forms most often on our soaps that contain essential oils and/or lots of botanicals. It's very hard to prevent.

Soda ash is normal and completely harmless.  It washes off the bar after the first use.

 

~ What are the tiny white specks in my soap bar?

These are steric acid spots (tiny specks of harder soap). They can form when soaping at cooler temperatures (cooler temperatures are often desirable to protect the beneficial compounds of botanicals and some essential oils).

They are harmless and usually dissipate after the first use.

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- What are the little droplets on the embeds on top of my soap bar?

​This happens as the glycerine-rich soap we use for the embeds attracts moisture! It will go away if the bar is moved to a drier location or rinse away during use.

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